· Personality
· The Myers-Briggs Type Indicator
· The Big Five Personality Model
· Other Personality Traits Relevant to OB
· Values
· Linking an Individual’ Personality and Values to the Workplace.
· International Values:
Psychologists described personality as the growth and development of a person’ complete psychological system.
Definition:
A simple definition is “the sum total of ways in which an individual reacts to and interacts with other people.” It is often described as measurable traits of a person exhibits.
Measuring Personality:
Measuring personality is important for managers during the hiring process. Two methods are used to measure the personality. Self-report surveys and observer-rating surveys.
Self-Report Surveys: In this method individuals evaluate them-selves, they rate themselves and describe themselves. It gives better results if individuals do it to know about themselves and want to improve in certain areas. But when they know this survey is for job, they may overrate themselves to get the job.
Observer-Rating Surveys: in this method, a coworker or another observer rate the person. It is also a very good technique and research has shown positive results from this tool. But there is reservation of if the observer is biased, then results are not reliable.
But it is better to use the combination of both self-report surveys and observer-rating survey to get better results. Because relying on just one method can be hazardous.
Personality determinants:
Earlier it was discussed that, whether heredity or environment determines the person’ personality. Research weighs in heredity over environment.
Heredity: Factors determined at conception. Facial attractiveness, muscle composition, temperature, physical stature, energy, gender and biological rhythms are the factors which are influenced by your parents.
This approach says, personality of an individual depends upon the molecular structure of the genes, located in chromosomes. Example: if two twins are raised far apart from each other, they both show so many things in common. So, this example supports this approach.
At the same time, research suggests, personality changes. Individuals at the age of 20 are smarter than at the age of 10, research also shows that teenage period is the period of change, adaption and exploration. So, we can say personality is more changeable at younger age than in the later age.
Personality Traits: Traits which an individual exhibits in large number of situations, like aggressiveness, shyness, laziness, loyalty, etc.
The Myers-Briggs Type Indicator (MBTI) is the most widely used instrument to assess the personality in the world. In includes 100 questions, which are asked to people how they usually feel or act in particular situation. Respondents are classified as following terms:
· Extraverted (E) vs Introverted (I): Extraverted Individuals are sociable, outgoing and assertive, where Introverts are quiet and shy.
· Sensing (S) vs Intuitive (N): sensing type of people are practical, prefer routine order and they go through details, where, Intuitive rely on unconscious processes and look at “big picture”.
· Thinking (T) vs Feeling (F): Thinkers use logic and reason to handle and solve problem, feeling type of people rely on their personal values and emotions.
· Judging (J) vs Perceiving (P): judging type of individuals want control and prefer the things to be in order and structured. Perceiving types are flexible and spontaneous.
These classifications together describe 16 personality types, identifies every individual with one trait from each of the four pairs. Following are some examples:
· INTJs: Introverted, Intuitive, Thinking, Judging people are visionaries with original minds and great drive.
· ESTJs: these are organizers, realistic, analytical, logical and decisive and have natural head of business and mechanics.
· ENTPs: these are conceptualizers, individualistic, innovative minds, attracted to entrepreneurial ideas and versatile. These are good resource in problem solving and accept challenging jobs, but may ignore routine activities.
Uses: This MBTI is being used in big companies like AT&T, Citigroup, etc. It can best be used for self-awareness.
Problems: It forces a person to be a one type or another, means, to be introverted or extraverted. There is no in-between. In reality, people can be both, introverted and extraverted.
As results don’t support job performance, so it is not recommended to use it as a selection test for job candidates.
This model also carries handsome support. Test scores of these traits helps a lot in predicting how a person will behave in a real-life situation. Following are Big Five Factors:
· Extraversion: It captures the comfort level of people with relationships, extraverts are more sociable and assertive, where introverts are reserved, quiet and timid.
· Agreeableness: It refers towards person’ tendency of deferring to others. Highly agreeable people are trusting, warm and cooperative, and people who are less agreeable are disagreeable, cold and antagonistic.
· Conscientiousness: This dimension is a measure of reliability. Highly conscientious person is organized, responsible, dependable and persistent. And those who score low on its scale are disorganized, easily distractable and unreliable.
· Emotional Stability: It is a person’ ability to withstand stress. People with positive emotional stability are more calm, secure and self-confident. Where less emotional stable people are anxious, nervous, insecure and depresses.
· Openness to Experience: this expresses the person’ interest and fascination with novelty. highly open people are more curious, creative and artistically sensitive, where others find comfort in the familiar.
How do Big Five Traits Predict Behavior at Work?
Below mentioned are the findings from a study of personality scores of 313 CEO candidates in private buyout companies.
Findings show that, Conscientiousness (persistence, attention to details & setting high standards) is most important among other traits.
The Big Five Traits are related to job performance and have other implications for work and for life, which are briefly described in below mentioned picture.
Emotional Stability:
· Emotionally stable people are strongly related to life satisfaction, job satisfaction and low stress levels, because they are optimistic and experience very few negative and bad emotions.
· People who score low in this trait are very hypervigilant, that means they always look for problems and signs of danger.
Extraverts:
· They are happier with their jobs and life, as they experience more positive emotions than introverts.
· They express their feelings freely.
· They are better fit in jobs which involves interpersonal interactions as they are highly social.
· Extroverts are socially dominant and “take-charge” kind of people, so, they are strong predictor of leadership in groups.
· Negativities are: they are often absent from work, are involved in risky behavior like drinking, drugs or unprotected sex. One study also has found that, extroverts often lie in job interviews.
Openness to Experience:
· People who are open to experience are creative in both art and science.
· Creativity is important for leadership, so they are effective leaders.
· They adapt change and comfortable with ambiguity.
Agreeableness:
· Agreeable people are more liked than disagreeable people.
· They are fit for interpersonally oriented jobs like, customer services.
· They are also more satisfied with their jobs and contribute in organizational performance.
· Negative: one negative point is, they are associated with lower levels of career success (especially earning).
Conscientiousness:
· These people take better care of themselves so, they live longer.
· They don’t involve themselves in risky activities like drugs, drinking and smoking or risky sexual behavior. They are
· They are very organized and structured.
· They are often performance oriented, they focus less on learning and put all their efforts on performing well.
· They are less creative as well.
Other than Big Five Traits, there are some other, more specific attributes which are powerful predictor of behavior in organizations. These are core self-evaluation, Machiavellianism, Narcissism, Self-monitoring, Risk taking, proactive personality and other orientation. Let’ discuss each briefly;
Core Self-Evaluation:
People who have positive core self-evaluations like themselves, find themselves as effective, capable and in control of their environment. Vice versa, people with negative core self-evaluation don’t like themselves, question their abilities and view themselves as powerless in their environment.
Job performance: Job performance of people with high core self-evaluation is found much higher than others.
· They set ambitious goals, more committed to attain them and are mor persistent in attempting to achieve those set goals.
· They provide better customer services.
· Popular co-workers.
· They grow faster than the people with negative core self-evaluation.
· Performance becomes far better, when they feel their work provides meaning and is helpful to others.
One study of Fortune 500 CEOs suggests that too many people are overconfident. This makes them to take bad decisions. Teddy Forstmann, Chairman of IMG (a sports marketing giant) says,
· “I know God gave me an unusual brain. I can’t deny that. I have a God-given talent for seeing potential.”
We can call him as over confident.
But at the same time, we need to keep one more important point in our minds, that, many people sell themselves for too less.
Machiavellianism:
This term is named after Niccolò Machiavelli, he wrote in sixteenth century about how to gain and use power. People with high Machiavellianism are:
· More pragmatic.
· Maintains emotional distance.
· Believes that ends can justify means.
· Manipulate more.
· Win more.
· Less persuaded.
· Don’t like their work as much, work gives them stress and are involved in deviant work behaviors.
Situation when High Machs flourishes are;
· They interact face to face with others rather than indirectly.
· When the situations have minimal rules and regulations.
· When emotional involvement is irrelevant.
Job Performance:
Machs perform better in bargaining jobs (labor negations), or reward winning jobs (sales agents)
Narcissism:
It is when a person fell in love with his own image. In Psychology, Narcissism if defined as,
“People give themselves so much importance. Requires excessive admiration, has a sense of entitlement and is arrogant.”
Narcissists are more charismatic and more likely to be emerged as leaders. They also keep good psychological health.
Negative sides:
· They are less desirable.
· As they talk down to others, treat others as if they are inferior, so people don’t like them.
· They are selfish.
· Their bosses rank them low on their jobs.
· They often are not willing to help others.
Self-Monitoring:
It is the ability of a person to adjusts his behavior to eternal situational factors. People high in self-monitoring are sensitive and adapt quickly to changing situations. They understand external cues, and can behave differently in different situations. Subject with situation they present striking contradictions between their public appearance and private self.
Low self-monitors don’t posses such qualities. They are brutally honest. They don’t change themselves with changing situations, and show their real self in each situation. There is high consistency in their behavior between who they are and what they do.
High self-monitors closely observe other’s behavior and are capable of confirming than low self-monitors.
High self-monitors receive better performance ratings, find more chances to grow and are more likely to emerge as leaders. They are also better fit for central positions in the organization.
Risk Taking:
People vary in willingness of taking risks. High risk-taking Managers made more quick decisions and use less information than the low risk-takers. And research shows an interesting fact that, decision accuracy is same for both groups.
Recent researches show that, managers in big organizations are more willing to take risks than new entrepreneurs.
Risks are also linked with job demands. For example: a stock trader in a brokerage firm will be high risk taker, because his job allows him to take risks. On the other hand, the accountant in a private firm is considered to be the low risk-taker.
Proactive Personality:
Proactive personalities look for opportunities, make initiatives, take actions and persevere until meaningful change occurs. They bring positive change in their environment, regardless of obstacles and constraints.
· They are more likely to become leaders, change agents and achieve career success.
· They are found as satisfied with their work.
· Help others who are in need with their work.
· Build healthy relationships with others.
· They challenge the status quo and raise their voice when situations aren’t to their likings.
· When companies need entrepreneurial initiatives, these proactive personalities are best candidates.
· They select, create and influence work situations in their favor.
· They seek for jobs and organizational information, nourish contacts in high places and plan their career and fight with hindrances which are in way of their success.
Other-Orientation:
it is a personality trait, that reflects, to which extent a decision is effected by influences and concerns vs our own well-being and outcomes. Some people think a lot about other people, much concerned about their feelings and well-being, while others think about them-selves, about their own stakes and interests. These are varying levels of other orientation.
People who are other-oriented feel more obliged to help others who have helped them (pay me back). On the other hand, people who are self-oriented will help others when they expect to be helped in future.
Employees who are high in other-orientation put extra effort when engaged in helping work or prosocial behavior, in return it effects some behaviors which actually matter for organization.
“A specific mode of conduct or end state of existence is personally or socially preferable to an opposite or converse mode of conduct or end state of existence.”
“The principle that help you to decide what is right and wrong, and how to act in various situations.”
All of we have a hierarchy of values that forms our value system. If we have to rank an individual’ values, in terms of their intensity, we explore person’ “Value System”
Values are generally neither flexible nor fluid. They are relatively stable and enduring. Most of the values are established in our childhood, we learn it from our parents or teachers etc.
Values are changeable, if we question them, but in more often these are reinforced. It is also found in studies that values are partly determined by our genetically transmitted traits.
The Importance of Values:
Values help us in understanding people’ attitudes and motivation and influence our perceptions. Values influence attitudes and behavior.
Example: You enter in an organization with a belief that, the company will reward performance and not on seniority basis. But later you find the opposite. Your expectations are not met. And your view about the organization was wrong. Will this effect your attitude and behavior for the organization. Obviously yes.
Terminal Versus Instrumental values:
Values are classified in two different approaches, which are terminal values and instrumental values.
Rokeach Value Survey (RVS):
It consists of two sets of values, (terminal values and instrumental values) each containing 18 individual value items.
· Terminal values: These are desirable end-states. These are the goals an individual would like achieve in his lifetime. Examples are: prosperity and economic survey, freedom, health and wellbeing, social recognition, world peace and meaning in life.
· Instrumental values: these are modes of behavior or the means of achieving terminal values. Types of instrumental values described in RVS are, self-improvement, Autonomy, self-reliance, personal discipline, ambition, kindness and goal orientation.
Following are the results and preference of values from three different groups of people, executives, Union Members and activists.
Generational Values:
Researchers have integrated recent analysis of work values into four groups. It is shown in picture below.
Boomers (Baby Boomers):
· These people born after World War II, they enter in the work force from mid 1960s to mid-1980s.
· They distrust the authority.
· Had great emphasis on achievement and material success.
· They work hard and wanted to enjoy the fruits of their labors.
· Terminal values, like sense of accomplishment and social recognition was high with them.
· They take companies as ladders for their careers.
Xers (Generation Xers):
· They lived in the era of Globalization, Two-career parents, AIDS and computers.
· They value life options, flexibility and achievement of job satisfaction.
· Family and relationships are important.
· Team-oriented
· Bringing balance in their lives.
· They are willing to make personal sacrifices for their employers than the Boomers.
· On RVS, they were rated high on the scale of true friendship, happiness and pleasure.
Nexters (also called as Millennials, netters, Generation Yers):
· They grew-up during prosperous times.
· They are with high expectations and strive to bring meaning to their lives.
· They are more wanted to become rich and so are goal oriented.
· They also find themselves socially responsible.
· First generation to take technology as for granted.
· They are more questioning, electronically networked and entrepreneurial than previous generations.
· They are also described as entitled and needy.
· They also may come in clash with other generations or work attire and communication.
· They also like feedbacks.
Limitations of this Analysis:
· No assumptions made that the framework applies across all cultures.
· With the availability of press coverages, we have to rely on intuitive framework.
· Theses are imprecise categories, there is no law that, a person born in 1985 cannot have values similar to those who are born in 1950s
It is the most widely referenced approach for analyzing variations among cultures, was done in late 1970s by Geert Hofstede. His survey included more than 116,000 employees of IBM in 40 countries, he tried to find about their work-related values. Results show that managers and employees vary on five value dimensions of national culture, which are as follows;
· Power Distance:
It describes the unequal distribution of power in institutions and organizations. Higher the rating means larger the inequalities of power and wealth.
A low power distance rating are the characteristics of societies which stresses on equality and opportunity.
Example: Poor countries like Mexico and Philippines are higher on power distance, where America is low on the scale of power distance.
· Individualism vs Collectivism:
Individualism is the degree to which people prefer to be individual and believe about individual rights. Collectivism talks about tight social framework where people expect from others to protect their rights in a given society.
Example: Americans are high on the scale of individualism. China, Japan, Indonesia, India, Pakistan are countries which are high on collectivism.
· Masculinity verses femininity:
High masculinity ratings are the cultures where roles are separate for men and women and men dominating the society Power, achievement and control is associated with males. Where, a high femininity culture shows little differentiation between male and female roles.
Examples: Finland, Sweden and Norway are the examples of Feminine cultures, where America, Mexico and China show relatively higher rating on masculinity culture.
· Uncertainty avoidance:
It is a degree to which people prefer structured over unstructured situations is uncertainty avoidance. People who rate high on this scale show higher level of anxiety about uncertainty and ambiguity, and these people follow rules and controls to avoid uncertainty. People who are low on uncertainty avoidance scale take risks and more readily accept change.
Examples: America, England and China rate low on uncertainty avoidance. Korea, Mexico and Belgium are examples of high uncertainty avoidance cultures.
· Long-Term vs Short-term orientation:
Long-term orientated people look to future and value thrift, persistence and traditions. Where short-term oriented people follow here and now moves. They accept change more readily.
Example: America, Canada and UK show short-term orientation and countries like China, Japan and South Korea tend to be long-term oriented.
The GLOBE Framework for Assessing Cultures:
The GLOBE (Global Leadership and Organizational Behavior Effectiveness) begun in 1993, is an ongoing cross-culture investigation of leadership and national culture. Using date from 825 organizations in 62 countries the GLOBE identified following dimensions on which national cultures differ.
· Power Distance.
· Individualism vs Collectivism.
· Uncertainty Avoidance.
· Gender Differentiation.
· Future orientation.
· Human orientation (the degree to which people reward individuals for being generous and kind to others).
· Performance Orientation (the degree to which people reward group members who performs better and show excellence.)
A welfare project by the authors of Shortnotes.net
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